ROLE: ADVISOR - EARLY YEARS? SERVICE PROVIDER CENTRE
DIRECTORATE: Early Years Operations
UNIT: Early Years? Service Provider Centre
GRADE: 1
REPORTING TO: Coordinator - Early Years? Service Provider Centre
ROLE PURPOSE/ SUMMARY
To provide SERVICE EXCELLENCE to our customers and colleagues by
building a deep understanding of their needs, requirements and
expectations and consistently meeting, managing and exceeding their
expectations in a professional, courteous and respectful manner
Responsible for resolving all queries from Service Providers and
meeting service level agreements metrics.
* Provide excellent customer service to customers through management
of tickets, good communications and case management.
* Support operational activities and tasks to ensure efficient and
effective processing of applications, registrations and payments.
* Support compliance with programme rules & guidance, internal
policies, procedures and controls.
_PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED BELOW_
SELECTION PROCESS
Selection will involve short listing of applicants for interview based
on the criteria for the position as outlined in this job description
and person specification.
Please email completed application form (found on
We need : English (Good)
Type: Permanent
Payment:
Category: Others
